Thank you for your interest in QubicaAMF’s International Technical Support.
Our normal hours of operation are:
Monday-Friday | 9:00 AM – 6:00 PM CET/CEST Time |
We are available by phone at +39 0514192630, email at techsupport@qubicaamf.com or you can reach us via Chat through QubicaAMF Technical Resources. during Normal operation hours.
In case of emergency, we offer support as follow:
Monday-Friday | 6:00 PM – 10:00 PM CET/CEST Time |
Saturday-Sunday | 9:00 AM– 10:00 PM CET/CEST Time |
For emergency please contact us by phone at +39 0514192630, leaving a message with name, Center ID, Phone number to be call back and a brief description of the issue.
Please be advised that “emergency” calls include:
- Lanes: 30% or more are non-functional and/or out of communication.
- Management System: Conqueror does not start on any terminal.
- Payments: More than one credit card device is not functional.
- Leagues: A scoring and/or Machine issue that prevents league or tournament play.
Any call that does not meet the criteria above is considered “non-emergency” and will be redirected to our normal hours of operation.
Our 2025 holiday hours are as follows: (Limited Staff is available on the following days)
Sunday, April 20th | Closed for Easter |
Monday, April 21st | 9:00 AM – 10:00 PM CET/CEST Time - Emergency only |
Friday, April 25th | 9:00 AM – 10:00 PM CET/CEST Time - Emergency only |
Thursday, May 1st | 9:00 AM – 10:00 PM CET/CEST Time - Emergency only |
Friday, May 2nd | 9:00 AM – 10:00 PM CET/CEST Time - Emergency only |
Monday, June 2nd | 9:00 AM – 10:00 PM CET/CEST Time - Emergency only |
Friday, August 15th | 9:00 AM – 10:00 PM CET/CEST Time - Emergency only |
Monday, December 8th | 9:00 AM – 10:00 PM CET/CEST Time - Emergency only |
Thursday, December 25th | Closed for Christmas |
Friday, December 26th | 9:00 AM – 10:00 PM CET/CEST Time - Emergency only |
Thursday, January 1st | Closed for New Year Day |
Monday, January 5th | 9:00 AM – 10:00 PM CET/CEST Time - Emergency only |
Tuesday, January 6st | 9:00 AM – 10:00 PM CET/CEST Time - Emergency only |
For additional information, resources, and manuals, please consult our website here.