Thank you for your interest in QubicaAMF’s International Technical Support. 

Our normal hours of operation are:

 

Monday-Friday 9:00 AM – 6:00 PM CET/CEST Time

 

 

We are available by phone at +39 0514192630, email at techsupport@qubicaamf.com or you can reach us via Chat through QubicaAMF Technical Resources. during Normal operation hours.

In case of emergency, we offer support as follow:

Monday-Friday 6:00 PM – 10:00 PM CET/CEST Time
Saturday-Sunday 9:00 AM– 10:00 PM CET/CEST Time

 

For emergency please contact us by phone at +39 0514192630, leaving a message with name, Center ID, Phone number to be call back and a brief description of the issue. 

 Please be advised that “emergency” calls include:
- Lanes: 30% or more are non-functional and/or out of communication.
- Management System: Conqueror does not start on any terminal.
- Payments: More than one credit card device is not functional.
- Leagues: A scoring and/or Machine issue that prevents league or tournament play.
Any call that does not meet the criteria above is considered “non-emergency” and will be redirected to our normal hours of operation.  

 

Our 2025 holiday hours are as follows:  (Limited Staff is available on the following days)

Sunday, April 20th  Closed for Easter
Monday, April 21st  9:00 AM – 10:00 PM CET/CEST Time - Emergency only
Friday, April 25th  9:00 AM – 10:00 PM  CET/CEST Time - Emergency only
Thursday, May 1st 9:00 AM – 10:00 PM  CET/CEST Time - Emergency only
Friday, May 2nd 9:00 AM – 10:00 PM  CET/CEST Time - Emergency only
Monday, June 2nd 9:00 AM – 10:00 PM  CET/CEST Time - Emergency only
Friday, August 15th  9:00 AM – 10:00 PM  CET/CEST Time - Emergency only
Monday, December 8th  9:00 AM – 10:00 PM  CET/CEST Time - Emergency only
Thursday, December 25th  Closed for Christmas
Friday, December 26th 9:00 AM – 10:00 PM  CET/CEST Time - Emergency only
Thursday, January 1st Closed for New Year Day
Monday, January 5th 9:00 AM – 10:00 PM  CET/CEST Time - Emergency only
Tuesday, January 6st 9:00 AM – 10:00 PM  CET/CEST Time - Emergency only

 

For additional information, resources, and manuals, please consult our website here.