Thank you for your interest in QubicaAMF’s US Technical Support. 

Our normal hours of operation are:

We are available by phone at (866) 460-7263 (option 3) or email at techs@qamf.net.

In case of emergency, we offer 24 hours, year-round on-call support outside of these times. 

Please be advised that “emergency” calls include:

- Lanes: 30% or more are non-functional and/or out of communication.

- Management System: Conqueror does not start on any terminal.

- Payments: More than one credit card device is not functional.

- Leagues: A scoring and/or Machine issue that prevents league or tournament play.

Any call that does not meet the criteria above is considered “non-emergency” and will be redirected to our normal hours of operation.  

For DASSLE Support only, please contact us at dasslesupport@qamf.net.

Indicate the following in your email:

• Center Name
• Center City & State
• Best Contact Information
• Brief description of issue/question

A Dassle Specialist will be available during the following days and hours:

• Tuesday & Wednesday, 12 PM – 8 PM Eastern Time
• Thursday - Saturday, 2 PM – 10 PM Eastern Time

Note: If you contact Technical Support via phone, a technician will create a case log to forward to our Dassle Specialist. Your call will be addressed during the Dassle support hours noted above.

Our 2024 holiday hours are as follows:  (Limited Staff is available on the following days)

For additional information, resources, and manuals, please consult our website here.