Thank you for your interest in QubicaAMF’s US Technical Support.
Our normal hours of operation are:
| Monday-Friday | 8:30 AM – 10:00 PM Eastern Time |
| Saturday | 8:30 AM – 7:00 PM Eastern Time |
| Sunday | 10:00 AM – 6:00 PM Eastern Time |
We are available by phone at (866) 460-7263 (option 3) or email at techs@qamf.net.
In case of emergency, we offer 24 hours, year-round on-call support outside of these times.
Please be advised that “emergency” calls include:
- - Lanes: 30% or more are non-functional and/or out of communication.
- - Management System: Conqueror does not start on any terminal.
- - Payments: More than one credit card device is not functional.
- - Leagues: A scoring and/or Machine issue that prevents league or tournament play.
Any call that does not meet the criteria above is considered “non-emergency” and will be redirected to our normal hours of operation.
Our 2025 holiday hours are as follows: (Limited Staff is available on the following days)
| Friday, April 18th | 8:30 AM – 7:00PM |
| Monday, May 26th | 8:30 AM – 7:00PM |
| Friday, July 4th | 8:30 AM – 7:00PM |
| Monday, September 1st | 8:30 AM – 7:00PM |
| Thursday, November 27th | Closed for US Thanksgiving |
| Friday, November 28th | 8:30 AM – 7:00PM |
| Wednesday, December 24th | 8:30 AM – 7:00PM |
| Thursday, December 25th | Closed for Christmas |
| Friday, December 26th | 8:30 AM – 7:00PM |
| Thursday, January 1st | 8:30 AM – 7:00PM |
For additional information, resources, and manuals, please consult our website here.