HeadPinz Entertainment Center - Neoverse
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Curtis Stavich
HeadPinz - Director of Amusements and Entertainment
Fort Myers and Naples, FL - USA
Differentiating the Guest Experience with Neoverse
“Neoverse elevates our guest experience, and it differentiates us from other centers.” Curtis Stavich, Director of Amusements and Entertainment, Headpinz.
HeadPinz is the premier entertainment, dining and meeting facility across multiple locations in Southwest Florida. HeadPinz takes the guest experience to a whole new level with state-of-the-art bowling, laser tag, giant game zone, exclusive VIP lanes, and Nemo's Sports Bistro.
The Challenge: Seeking to Differentiate from Other Centers
HeadPinz was looking to elevate their guest experience and differentiate themselves from nearby bowling and entertainment centers. They also sought to increase their guests’ length of stay and spend at HeadPinz.
The Solution: Bringing the “WOW” Factor to Increase Guest Stay and Spend
As soon as HeadPinz installed Neoverse in their VIP bowling sections, guests were immersed in a vivid, amazing, multisensory bowling experience. The Neoverse increased VIP guests’ length of stay and increased the ability to charge more in their VIP section because of the resulting elevated, premium experience.
“We've noticed that we have increased the amount of reservations and we've seen an increase in demand on those (Neoverse) lanes.”