Kings Dining & Entertainment - Neoverse

Elevating the Customer Experience with Neoverse

“It's just a premier experience. You walk in and you feel the elevation in the room. And it's allowed us to justify charging premium pricing.” – Troy Wilson, Director of Training and Development, Kings Dining & Entertainment

Kings Dining & Entertainment in Orlando, Florida offers elevated gaming and entertainment in a sleek retro environment. Guests can enjoy food and drinks in the full-service bar and restaurant alongside 22 lanes of bowling, billiards, arcades and countless big screens. They are known for their ability to cater to private events of all shapes and sizes, for corporate outings, birthday parties, family gatherings and more. 

The Challenge: Seeking a Fully Integrated, Entertainment Experience

Kings was looking to enhance their guest experience, but wanted it fully integrated with their other systems. The ability to have the connection of their scoring into the LED wall was the main decision maker for Kings to invest in Neoverse. “We were looking at the integration with BES X and it just made it seamless to use the two of them in conjunction.”

The Solution: Seamless Integration with Scoring

After investing in Neoverse for their VIP room, the guest experience, and overall atmosphere at Kings has been enhanced. As it is one of the first things guests walk by upon entering the facility, it drives the ‘wow’ factor for the center. “They see this room; they want to know how they can get in there.”

“It really creates an elevated experience just walking in the venue.” – Troy Wilson

Read the full Kings Dining & Entertainment Testimonial

Learn more about Neoverse